Refund policy

Returns

You may return an item within 30 days of delivery. To be accepted, the item must be unworn, in the condition it arrived in, and packed in its original box. Footwear that has been worn outdoors — the soles tell us — cannot be returned.

How to start a return

Write to support@shopbootsnjeans.com with your order number and the item you want to return. We will confirm the return and tell you where to send it. Please wait for that confirmation before shipping anything back; an unannounced parcel is slower to process and harder to trace.

Who pays for return shipping

Return shipping is paid by you, except where the item arrived damaged, faulty, or was not the item you ordered. In those cases we pay the return shipping and you are not out of pocket for our mistake.

Restocking fee

There is no restocking fee.

Refunds

Once the returned item reaches us and has been checked, we refund to the original payment method. Card refunds are issued within 3 business days of that check; how quickly the money appears afterwards depends on your bank. The original shipping charge is refunded only where the return is our error.

Exchanges

The fastest way to exchange a size or a colour is to return the pair you have and place a new order. Tell us in your email if you are doing that and we will keep an eye out for the return.

Damaged or incorrect items

Write to support@shopbootsnjeans.com within 3 business days of delivery, with your order number and a photograph of the problem. We will replace the item or refund it in full, including the shipping you paid.

Items that cannot be returned

Items returned after 30 days, items showing outdoor wear, and items returned without their original box cannot be refunded.

Questions

Boots N Jeans, 2005 W Expressway 83, Weslaco, TX 78596, United States. Email support@shopbootsnjeans.com or call (956) 968-8150, Monday to Saturday, 10 AM–7 PM Central Time.